{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2026-01-26T11:55:53","modified_gmt":"2026-01-26T11:55:53","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/kzcomponentes.com\/en\/customer-help\/","title":{"rendered":"Customer Help"},"content":{"rendered":"
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Help Center<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our team is ready to help you.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Answers to frequently asked purchase questions<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Orders and shipments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The usual delivery time is 5 to 7 business days<\/strong> Delivery times within Spain start from payment confirmation. Delivery times may be slightly longer in rural areas or during promotional periods. If more than 10 business days have passed and you haven't received your order, please contact us. kzcomponenteses@gmail.com<\/a><\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can easily create an account by clicking on \u201cMy account\u201d<\/strong> in the top menu. You only need an email address and a password. From your account you can review your orders, addresses, and manage returns.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If your order has not yet been processed, you can write to us as soon as possible at kzcomponenteses@gmail.com<\/a><\/strong> indicating the new address.
If the order has already been shipped, we will not be able to make the change, but we will explain how to proceed in that case.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You will receive a confirmation email with a tracking link<\/strong> As soon as your order is shipped, you can also track it from the tracking section. \u201cMy orders\u201d<\/strong> within your account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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No. For security reasons, We do not store your card details<\/strong> on our servers. Payments are processed through secure platforms such as Stripe or PayPal, which comply with the highest data protection standards.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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At the moment We do not offer installment payments directly on our website<\/strong>However, platforms like PayPal or Klarna (if available at checkout) can offer you that option externally and securely.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We currently only ship within Peninsular Spain and the Balearic Islands<\/strong>.
We do not ship to the Canary Islands, Ceuta, Melilla or outside of Spain at the moment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Whenever possible, we combine all the products in your order into a single package. However, if any item is located in a different warehouse or requires special preparation, you may receive it in a different package. separate shipping<\/strong> at no additional cost.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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If you need to exchange an item<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Returns and exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We accept returns within the 14 calendar days<\/strong> after receiving your order. The products must be in Perfect condition, unused and in its original packaging<\/strong>. Returns will not be accepted for products showing signs of use. The customer is responsible for return shipping costs, unless the product arrived defective or incorrect.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We apologize for the error. Please contact us through kzcomponenteses@gmail.com<\/a><\/strong> Please provide your order number and attach a photo of the product you received. We will send you the correct item at no extra cost and arrange for the collection of the incorrect one if necessary.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We're very sorry your order arrived damaged. Please write to us at kzcomponenteses@gmail.com<\/a><\/strong>\u00a0within the 48 hours<\/strong> after receiving your order. Attach photos of the damage and the packaging. We'll offer you a quick solution: replacement, refund, or voucher.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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All requests should be sent to our customer service email:
\ud83d\udce9 kzcomponenteses@gmail.com<\/a><\/strong>
Please include your order number and the reason for the return. We will reply with detailed instructions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can contact us at any time by writing to kzcomponenteses@gmail.com<\/a><\/strong>.
You can also fill out the form in our \"Help Center\" section. We respond to all emails within a maximum of 24\u201348 business hours<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you notice this before the order has been shipped, please contact us immediately.
If the order has already been shipped, you will have to wait for it to be returned before resending it, in which case You will be responsible for the return shipping costs.<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, provided that the order has not been processed or shipped<\/strong>Write to us as soon as possible at kzcomponenteses@gmail.com<\/a><\/strong> Please include your order number. If the order has already been shipped, you will have to wait to receive it and then process the return.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We are not currently accepting reservations for out-of-stock products. However, you can subscribe to the email notification<\/strong> from the product page to be automatically notified when it becomes available again.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Centro de ayuda Nuestro equipo est\u00e1 preparado para ayudarte. Respuestas a consultas de compra habituales Pedidos y env\u00edos \u00bfCu\u00e1nto tiempo tardo en recibir mi pedido? El plazo de entrega habitual es de 5 a 7 d\u00edas laborables desde la confirmaci\u00f3n del pago para env\u00edos en Espa\u00f1a. En zonas rurales o durante promociones puede extenderse ligeramente. […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kzcomponentes.com\/en\/wp-json\/wp\/v2\/pages\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kzcomponentes.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kzcomponentes.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kzcomponentes.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kzcomponentes.com\/en\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":12,"href":"https:\/\/kzcomponentes.com\/en\/wp-json\/wp\/v2\/pages\/1002\/revisions"}],"predecessor-version":[{"id":30124,"href":"https:\/\/kzcomponentes.com\/en\/wp-json\/wp\/v2\/pages\/1002\/revisions\/30124"}],"wp:attachment":[{"href":"https:\/\/kzcomponentes.com\/en\/wp-json\/wp\/v2\/media?parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}